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katovenus [111]
3 years ago
15

Geraldo is a customer care executive at a telecommunications service provider. He receives a complaint from a customer about an

unnecessary $20 charge on his phone bill. If the company follows the customer service management process, Geraldo is most likely to _____.
Business
1 answer:
sergey [27]3 years ago
3 0

Answer:

Provide a quick response to the customer using customer care software.

Explanation:

Software Programs

This is simply regarded as a service tool or software distribution model where software applications are hosted by a vendor or service provider and made available to customers over a network that is often the internet.

There are some of the software that is available. They includes the following:

  • Inventory management
  • Receiving
  • Store Replenishment
  • POS etc.

Marketing Channel

This is used by individuals and firms involved in making a product or service available for use or consumption by consumers or industrial users.

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Discuss the optimal method for procuring inputs that have well-defined and measurable quality specifications and require highly
son4ous [18]

Answer:

The optimal method for procuring inputs that have well-defined and measurable quality specifications and require highly specialized investments is the contract.

Explanation:

The contract is signed between the seller and the buyer, and establishes formal and legal terms, and agreed responsabilities. The primary advantages are that firms and buyers are allowed to focus in producing and getting what they need as contracts are used for tangible goods and for rendered services, reducing the opportunistic behaviour and underinvestment.

The CONASUPO, mexican government office, signed a contract with the mexican ranch owners to get all their milk production at low prices to feed the thousands of low income families.

3 0
3 years ago
Read 2 more answers
Childress Company produces three products, K1, S5, and G9. Each product uses the same type of direct material. K1 uses 3.1 pound
photoshop1234 [79]

Answer:

Contribution margin per pound

K1  - $16.90

S5 - $8.60

G9  - $10.40

Explanation:

Both sales and variable cost are dependent on the number of units sold.

The sales less the variable cost gives the contribution margin. The contribution margin less the fixed cost gives the net operating income.

The contribution margin per pound for each of the three products is the ratio of the contribution margin per unit of a product to the number of pounds required per unit of that product.

                                           K1                  S5                        G9

Selling price                      $147.39        $112.64                 $215.56

Variable costs                     $95.00       $92.00                 $149.00

Contribution margin            $52.39       $20.64                 $66.56

Pounds per unit                       3.1                2.4                       6.4

Contribution margin/pound  $16.90       $8.60                   $10.40

7 0
3 years ago
(LaVilla) LaVilla is a village in the Italian Alps. Given its enormous popularity among
garri49 [273]

Answer:

  a) 120 skiers per day

  b) 6.25% increase in revenue

Explanation:

a) If the average skier stays 10 days, the average turnover is 1/10 of the skiers per day, or 1200/10 = 120 skiers per day.

__

b) For a stay of n days, the average skier spends ...

  50 +(n-1)30 = 20 +30n

and the average spending per day is ...

  (20 +30n)/n = (20/n) +30

So, for a 10-day stay, the average skier spends in restaurants ...

  20/10 +30 = 32 . . . . per day

And for a 5-day stay, the average skier will spend ...

  20/5 +30 = 34 . . . . per day

The change in restaurant revenue is expected to be ...

  (34 -32)/32 × 100% = 2/32 × 100% = 6.25%

Restaurant revenues will be 6.25% higher compared to last year.

8 0
3 years ago
In the Spotlight on Small Business box titled, "Let's Go to the Movies," we learned about a recent marketing idea for movie thea
densk [106]

Answer:

"To differentiate your movie theatre from others" is the correct answer.

Explanation:

  • The small company Spotlight, actually named the smaller biz Spotlight, seems to be a succession of fast, interactive conversations that highlight prominent small business owners.
  • Published the Wikipedia pages but instead, continue the screening process to submit to see your own company featured throughout a spotlight section.

So that the above would be the correct answer.

7 0
3 years ago
Managing diversity isA. Recognizing the characteristics common to specific groups of employeesB. Dealing with employees as indiv
Dafna11 [192]

Answer:

The answer is (D) all of the above.

Explanation:

Managing diversity is a workplace practice where companies focus their efforts in establishing a working environment where people with various demographic characteristics can thrive and perform to their fullest potential according to their work responsibilities. This means employers, more specifically, the human resources department, need to pay attention to the individuals’ background in order to create a work environment that is fair to each individual.  

7 0
3 years ago
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