What Courtney is experiencing in the question is a process called service recovery.
It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.
Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.
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a value exchange
Explanation: Hope this help:)
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to provide honest and realistic recommendations and conclusions in the execution of one's duties
to comply with enforced laws,
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uh ok... whats the question?
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i will help u after u tell meh.
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A corporation is to make profit
non-profit coorporation don't have any shareholders, so they serve a different function. Thier focus is on something other than making profit