Question

C. why do manufacturers offer hard drive diagnostic software? what are the potential benefits of doing so to the manufacturer and/or customer?

Answer 1

So that the manufacturers would know the quality and how effective and reliable the design of their disk as they manufactured it. And so, it can protect to the customers from data loss before it happens. Also, it’s a way for the customer and the user to ensure that the device they will be using is operating correctly and has good quality.

Answer 2

Hard drive diagnostic software can indicate whether there is a problem with a hard drive that is hardware related rather than software related, such as bad sectors. This software is beneficial to manufacturers as it can help isolate a problem that could be related to either hardware or software, helping to decide whether hardware needs to be repaired or replaced, and thereby reducing the cost to a manufacturer. This diagnostic software is also of benefit to the customer for the same reason in deciding whether to return a hard drive to the manufacturer or seeking a software-related solution.