Answer:
The correct answer is letter "D": job specification.
Explanation:
Job specification files include all the positions within a firm, the duties of the individuals in charge, and the profile of the professional who will cover those activities. Certifications, qualifications, and skills are described in detail in those documents that serve as a guide for Human Resources (HR) representatives at the moment of carrying out a selection process.
Answer:
The key aspect of any business, company, or employer is customer service goals.
Explanation:
A customer service department and the staff represent the company and contribute to building the company's public perception. Customer service objectives are specific objectives and guidelines put in place by an enterprise to ensure that every client is 100% satisfied with the services provided by the enterprise. Excellent customer service means that every customer's needs and desires can be met promptly. A customer should never get away with a company or leave a place unhappy.
Improve customer service measurement
<u>Customers goals :</u>
- Easy to get in touch with customers
- Response times accelerated
- Improve customer service measurement
- Find ways to create an all-round experience for our customers
- Develop a loyalty program for clients
- Create a culture that focuses on customers
- Develop a strategy for customer surveys
- Take the customer success account into account
- Get customer renovation and up-sell creative
Answer:
The correct answer is letter "C": The employee whose performance was appraised may develop a deflated ego.
Explanation:
Appraisal interviews are conducted to discuss the performance of employees. The company sets a standard of how the duties of workers must be developed and employees are evaluated based on those guidelines. The closer the employee method or woking is to the company's standards, the possibilities of scoring higher increase.
However, not all employees end up with a good score after appraisals. <em>Those who are provided with negative notes typically develop a deflated ego since their performance was qualified as lacking. Managers must follow up on these workers to make sure they are not discouraged and that they accomplish the objectives their roles demand.</em>
Answer:
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Explanation:
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