Answer:
1. The grouping of gestures, facial expressions, and postures into nonverbal statements is known as ___. Clustering
2. A provider who stands over a client can be viewed as intimidating and assuming a position of ___. Superiority
3. Which of the following is most important regarding team communication? Collaboration
4. Which of the following is true about therapeutic communication?
Specific and well-defined professional skills are required
5. What are the five Cs of verbal communication?
Complete, clear, concise, cohesive, courteous
6. Which of the following best defines effective listening?
It requires concentration and is very active.
7. Match the element of the communication cycle with the example of the element.
A. Sender
B. Message
C. Mode
___. Decodes the message (Receiver)
___. Verification (Feedback)
___. Telephone, email, face-to-face (Mode)
___. Begins the communication cycle (Slender)
___. Content needing to be communicated (Message)
Influences on Effective Communication
Answer the following questions.
8. Who must provide release of information consent before patient information can be provided through email? Patient
9. Sam has a mental image of himself as being kind and empathetic, and is aware that his deep voice carries, so he tries to talk softly. What do you call this mental image? Self- awareness
10. Communication using electronic media does not easily evaluate which of the following. Nonverbal cues
11. Describe the types of people who could serve as role models.
These would be national leaders, parents, teachers, spiritual guides, and public figures
12. List five examples of genetic factors.
a. inherited traits
b. body structure
c. skin color
d. gender
e. eye color
13. Define the “four selves within us”.
TYPE OF SELF
DEFINITION OF TYPE OF SELF
Ideal Self
-is the person we think we should be and the person we want to become
Public Self
-how we want others to see us
Real Self
-inner, natural self, authentic and spontaneous
Critic Self
-how we see ourselves through our "inner voice"
Reflection
Reflect on what you have learned this week to help you respond to the question below. You may choose to respond in writing or by recording a video!
14. Pretend for a moment you are a receptionist in a skilled nursing facility. You’re expecting a new resident, Mr. Rodriguez, to arrive at the facility this afternoon. He is an 85-year-old gentleman who is coming for several days of rehabilitation prior to being released to his home. His wife, age 82, is awaiting hip replacement surgery and walks with a cane. You happen to look out the glass door to see the taxi pull up and you see Mr. Rodriguez and his wife are in the car. The taxi driver does not get out of the car to open the door for his passengers. You observe their struggle to exit the taxi.
a. What do you think the admit and his wife are feeling at this point?
b. Describe what action you would take in this circumstance.
c. Explain what kinds of skills you would be demonstrating by taking this action
First, I would ask the driver it's okay to open and close doors for people and I know for a fact that the admit and his wife are a bit upset because they were expecting the driver's assistance. In that case, I would provide therapeutic communication because offering my assistance would be the polite thing to do. I would proceed on keeping a positive attitude and showing empathy by asking a few questions about the admit and his wife situation while helping them inside. Last but not least, I'll continue to communicate with the patients, so that way they'll feel better and ready to see the doctor.
Explanation:
