As a customer service representative, I have always strived to exceed customer expectations. After helping the customer with the problem, we will get back to you the next week. I will double-check if there is anything wrong with the product you purchased and if there is anything else I can help you with. My simple approach helped these customers make a good impression on the company and improved customer satisfaction.
When preparing responses to behavioral interview questions such as the following, you can organize your ideas according to the STAR format.
S: Situation - Brief background to the story.
T: Task - Please describe what was expected of you and the minimum required.
A: Action - tells you what you did and how you did it.
R: Results - Finally, show that your efforts have led to better results.
Five Mistakes to Avoid
Don't talk too much.
Avoid non-work experience.
Avoid vague answers.
Avoid suspicious situations (such as unethical behavior).
It doesn't sound like you were forced to do what you did.
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Answer:
Explanation:
D0 = $1.88
D1 = 1.88*1.25 = $2.35
D2 = 2.35*1.25 = $2.94
D3 = 2.94*1.25 = $3.67
PV of Dividends:
r = 12%
1/(1.12) = 0.89
PV of D1 = 2.35/0.89 = $2.64
PV of D2 = 2.94/0.797 = $3.69
PV of D3 = 3.67/0.71 = $5.17
Total PV = $11.5
Value after year 3:
(D3*Growth rate)/(Required rate - growth rate) = $3.67*1.06/(0.12-0.06) = $64.8
Pv of 64.8 is 64.8/(1.12)^3 = $46.3
So, the maximum price per share is 11.5+46.3 = $57.8
Answer:
Explanation:
The journal entry is shown below:
Cash A/c Dr $2,200
To Service revenue $2,200
(Being cash is received)
Since the cash is received so we debited the cash account and credited the service revenue account as the service is completed which create an income for the business organization.
We do not write unearned service revenue as the amount is actually received from the customer
Answer:
Tend and befriend strategy
Explanation:
The tend and befriend strategy involves a person reacting to a situation by seeking for support from others (befriend) or supporting others (tend).
In this scenario Debra's manager publicly reprimanded her in the department meeting.
She did not react immediately but rather sought the support of her friend. She complained for two hours with her best friend to relieve the stress.
This is an example of tend and befriend reaction to stress.
Answer:
B. $1,015,500 on Marc ; $756,500 for Estella
Explanation:
Marc has current salary of $110,000 with which he runs the household expenses. If Marc dies then there should be more insurance coverage because he is the only person who earns in the house. Estella is a house wife and insurance coverage for her is lower than Marc because he will still be able to continue his earning.
