Well there isn't any options if this is an option like question, <u>Golden</u>, <u>Noble</u>, <u>Shiny</u>, <u>Auric</u>, <u>Beautiful</u>, <u>Expensive</u>, <u>Lustrous</u>, so many.
<em><u>Hope this Helps!</u></em>
It is answer A because the speaker cannot understand what he did wrong.
"Use an appropriate level of formality."
Questions and disagreements are allowed to happen in effective interactions. However, formality is very important for effectiveness.
This is what I've come up with