Question

Your company manufactures riding lawn mowers.One of your customers,Marie,writes a claim,demanding a compensation for her faulty mower.On examining the faulty product,a service executive in your company discovers that someone dismantled the mower and attempted to fix it.Which of the following statements is the best way to phrase your refusal of Marie's claim for adjustment?
A) Our contract,which you signed,clearly absolves us of any liability in this case.
B) If you read our contract,you would know that we are not liable to pay compensation in such cases.
C) Paragraph 2 of our contract clearly shows that your claim is without foundation.
D) As stated in our contract,we are liable to pay compensation only when our personnel repair the equipment.
E) Your attempt to repair the lawn mower on your own has rendered the product warranty void.

Answer 1

Answer: D) As stated in our contract,we are liable to pay compensation only when our personnel repair the equipment

Explanation:

Based on the information given in the question, the best way to phrase the refusal of Marie's claim for adjustment is that "As stated in our contract, we are liable to pay compensation only when our personnel repair the equipment".

Since a service executive in the company discovers that the mower was dismantled by someone, then Marie's claim for adjustment can be refused since it wasn't dismantled by someone from the company.