Answer:
The correct answer for the given question is social.
Explanation:
Social CRM is used the social media services technique to busy her client for the organization.
Social CRM is an "customer relationship management " CRM.
Social CRM managing the information of customer data.
Social CRM increases the sales in the organization.
The character used to separate the sheet name from the cell addres within a formula containing a sheet reference is !
For example:
Formula without sheet reference: = A1.
Formula with reference to another sheet in the same book: = Sheet1!A1
Formula with reference to a sheet in other book: = ='[Name_of_the_sheet]'!A1
That character is inserted automately so you do not have to write it.