I think that the answer would either be B or C
Answer:
1. May eye contact. 2. Call the patient by name. 3. Spend time with the patient in educating his/her concerns and answering his/her questions. 4. Make sure the hospital is clean. 5. Optimize the hospital atmosphere. 6. Personalize the patient experience.
* Customer service is important.
Explanation:
Yes, this is true!
For example, think about a situation in which your college is doing an experiment using some toxic chemicals. Let's say that they stumble and fall, the container breaks and some of the chemicals are sprayed on you! you need a protective equipment then.
