Computer Communication Software
I hope this helps! :)
Answer:
Back up the user data to removable disk
Explanation:
Before you work on a computer, especially anything that has to do with files not accessible, this might need to format the system because it might either be a virus or other forms of malware. Since backup was done to a different logical partition on the disk, the first thing to do before performing any diagnostic procedures on the disk is to back up the user data to a removable disk in order not to lose the information in the system.
Answer:
access the computer remotely
Explanation:
The best option would be to access the computer remotely. This allows you to remotely view the computer and control it from anywhere in the world. This allows you to take full control, analyze, and fix the problem that the individual is having without having to explain step by step to the user what they have to do. This can be accomplished through a direct IP connection or through a third-party software, which the user will need to have installed on their computer.
You might need to change the Boot order to be able to boot to a USB stick.
On older machines, there might be an interrupt problem with a new sound/video card that needs to be resolved.
You might need to reset all settings to the default settings due to unexpected results.
Some BIOS allow you to overclock your CPU and the might need to be changed back due to system instability.