What Courtney is experiencing in the question is a process called service recovery.
It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.
Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.
Answer:
The total assets must change by B) $5,000 decrease
Explanation:
hi, remember that:
If liabilities decrease by $15,000 and equity increases by $10,000...
Therefore, to balance this equation, we have to substract -$5,000 from the assets, therefore, the assets decrease by 5,000, which is B)
Best of luck.
By using technology, cities are able to track data about public problems, generated often by citizens, to develop effective policy solutions. In addition to helping with internal planning and addressing municipal problems, cities can use technology to advertise their assets.
Answer:
5%
Explanation:
nominal interest rate = 5%
real interest rate = nominal interest rate - increase in GDP deflator (inflation rate) = 5% - 2% = 3%
The nominal interest rate is the interest rate earned or charged without considering the effects of inflation. The real interest rate adjusts the nominal interest rate against the year's inflation rate.
