Question

The time taken for guests to check out at a hotel front desk was measured over the course of several weeks. the management believes that the target time for checking out guests should be between 2 and 3 minutes with a target of 2.5 minutes. the data gathered for the actual process had a mean time of 2.75 minutes with a standard deviation of 0.45 minutes. the process capability index will be:

Answer 1

The statement that is correct and true is the process is centered and capable. The process capability index will be centered and capable. The management is correct is setting the time of 2.5 minutes of checking out the guest. So the answer in this question is the process capability index is centered and capable.