Answer: Informal bench-marking
Explanation:
Informal bench-marking is defined as unconscious comparison of one's own behavior, skills, values etc with other and learning from them to improve. This leaning can be found in work-place, home, school etc.
- According to the question, Myles is using informal bench-marking through studying other stores complaint handling style and reduction technique so that he can learn from it.
- Other options are incorrect because designing analysis,outcome analysis, issue analysis and processing of complaining ta re not the comparison that unconsciously done by person .
- Thus, the correct option is informal bench- marking.
For 1.
Positive correlation means if you plot a country's population and land size on a graph. There would be a linear regression line that's sloping upwards.
Since it's a scatterplot, there will be some that fall out of the line, but most of them should be on the line.
It's (A)
For 2.
An outlier is a datapoint that's far, FAR away from the others, so it's (B)
For 3. (A), it's a single line-of-best fit that runs through the middle of the cluster of data points.