Delivering bad news to patients would be a challenge yet there are communication tips to practice on how to communicate with patients in delivering bad news. First is to build a relationship. This can be done by establishing rapport to have a foundation when needed to deliver a bad news. Second is to demonstrate empathy. One can comfort the patient by putting one in the patient's shoes. Third, speak in plain language. This is done by saying words in vernacular for patient to understand and not in medical terms. Fourth is to understand the client's perspective by clarifying of things he or she meant and if both are on the same page. Fifth, be sure to be available for more interaction. This means if patients would ask more questions as an MA one should be readily available. The one thing though that one should never say to a patient is it won't hurt at all as we know that is not true when receiving bad news.
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When you go to the hospital and have to stay overnight, you assume you've been admitted to the hospital. But, depending on your health care needs, you may only be "under observation" as an outpatient.
A new law this year requires hospitals to make sure you understand the difference.
Thanks to a complex system of rules and regulations for hospitals, providers, private insurers and Medicare/Medicaid patients, you can be in the hospital for several days - but classified as an "observation" outpatient. Which means you're not officially "admitted."
The rules mandate that hospitals cannot officially "admit" you as an inpatient unless you meet the medical criteria for admission. If, in the doctor's view, you don't meet the medical criteria for admission, but a brief hospital stay is still warranted to monitor your condition - you're placed on "observation status." This can even apply if you're in the hospital for routine joint replacement with private insurance, for example, and are scheduled for discharge after one night. You're in the hospital, but you're not technically admitted.
