Answer:
The company is using callbacks.
Explanation:
Callbacks are a survey technique particular of surveys carried out by phone. They are very common in this kind of survey because less than half of the interviews take place during the first call, whether for respondent's unavainability at the time of the survey, or low interest for completing the survey at that time. Maybe the person in question prefers to be interviewed in the future.
Her bias is known as "the outgroup homogeneity effect".
Outgroup homogeneity is the inclination for individuals to see ingroup individuals as more differing than outgroup individuals. The Outgroup Homogeneity Effect is the propensity to see an outgroup as homogenous, or as "all the same," while the ingroup is viewed as more heterogeneous or differed.
D because that was to happen to every person unlike the others
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