First and foremost, the hotel personnel must apologize. It the responsibility of the hotel to ensure quality service. Regardless the situation or whose fault the relocation is, the hotel must acknowledge the inconvenience the guest is experiencing.
To compensate for the trouble, here are some things that hotel personnel can do:
1. Make sure to arrange another accommodation ready to receive the guest (with free transportation, free one-night stay if needed to be relocated to another hotel).
*Offer the expected room for the guest the next day if it's already available.
2. Explain and apologize for a relocation. Assure that the hotel is doing its best to make up for the inconvenience.
3. Offer discount and freebies to guest that checks-in late so a relocation won’t have to happen.
After the American Civil War and the subsequent abolition of slavery in the 1860s, the Reconstruction Amendments to the United States Constitution granted emancipation and constitutional rights of citizenship to all African Americans, most of whom had recently been enslaved.
Tenements were the houses built for the immigrants that arrived US during 1840 and 1850. Tenements are the urban dwellings but it does not meet the standard of a good sanitary life or poor sanitation.
Explanation:
Impoverished and undernourished families live in testaments. They are apartment house which fail to meet the sanitary standards, safety and comfort too. Trash piled up and garbage littered on the streets, poor sewage system also contribute to the spread of hazardous and contagious diseases.
Air quality also proves to be terrible. there was lack of fresh running water. Tenements housed more than one family in the same apartment. Unsanitary conditions always prevail which is not good for health. These were the housing facilities offered to immigrants until the implementation of new deal Programs.
Acceptance - she understands her condition and is facing her reality
