When a customer does not understand his or her role in the service delivery process, he or she is contributing to provider: Gap 3
<h3>What is the Gap 3?</h3>
Gap 3 : The chasm between service quality requirements and actual service provision
The service members may encounter situations that cause this gap. It could happen as a result of poor training, inability, or reluctance to uphold the required service standards. It could result from ineffective evaluation and compensation systems. This disparity is primarily due to ineffective recruitment.
This gap may be caused by a failure to balance supply and demand. Also lacking are context, perceived control, and empowerment. An illustration would be a restaurant that communicates highly stringent criteria for the food it serves, but the personnel might not receive the right training on how to adhere to those standards.
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Answer and explanation:
a.
the table below shows the impact of dropping beta product
Loss of Contribution Margin if Beta is Dropped (75,000*64) -$4,800,000
Traceable Fixed Manufacturing Overhead (123,000*33) $4,059,000
Incremental Contribution Margin from Additional Alpha Sales (15,000*72)
$1,080,000
Increase in Net Operating Income if Beta is Dropped $339,000
Notes:
Contribution Margin Per Unit (Beta) = 150 (Selling Price) - 15 (Direct Material) - 28 (Direct Labor) - 20 (Variable Manufacturing Overhead) - 23 (Variable Selling Expenses) = $64 per unit
Contribution Margin Per Unit (Alpha) = 195 (Selling Price) - 40 (Direct Material) - 34 (Direct Labor) - 22 (Variable Manufacturing Overhead) - 27 (Variable Selling Expenses) = $72 per unit
check the attached files for additional details
where 9=b, 10=c, etc
Answer:
$685,000
Explanation:
First and foremost, the formula for determining the contribution margin ratio can be used to determine the target dollars sales as shown below:
contribution margin ratio=contibution margin/sales revenue
contribution margin ratio=16%
contribution margin required=pretax income+fixed costs
contribution margin required=$71,200+$38,400=$109,600
16%=$109,600/sales revenue
16%*sales revenue=$109,600
sales revenue=$109,600/16%
sales revenue=$685,000
