Question

Many fast-food restaurants compete on lean business concepts. Match each of the following activities at a fast-food restaurant with the lean business concept it strives to achieve. Some activities might relate to more than one lean business concept.
a. Just-in-time (JIT)
b. Continuous improvement (CI)
c. Total quality management (TQM)
1. Courteous employees
2. Food produced to order
3. Clean tables and floors
4. Orders filled within three minutes
5. Standardized food making processes
6. New product development
7. Customer satisfaction surveys
8. Standardized menus from location to location
9. Drive-through windows
10. Continually changing menus

Answer 1

Answer:

1. C

2. A

3. C

4. A

5. C

6. B

7. B and C

8. C

9. A and B

10. B

Explanation:

A lean business is a business concept used by organizations to eliminate waste and maximize value for growth and development. The lean business concept include the following;

• A total quality management (TQM) is a management framework that is focused on achieving long-term success through the satisfaction of your customers by the efforts of all the member of staff in an organization.

• Just-in-time (JIT) is a management framework that is focused on cutting manufacturing costs and increase efficiency between suppliers and consumers through the use of a proper inventory system.

• A continuous improvement (CI) is a management technique that is focused on improving manufacturing processes, products and services through the elimination of redundancy and time-wasting activities in an organization.

1. Total quality management (TQM): Courteous employees

2. Just-in-time (JIT): Food produced to order

3. Total quality management (TQM): Clean tables and floors

4. Just-in-time (JIT): Orders filled within three minutes

5. Total quality management (TQM): Standardized food making processes

6. Continuous improvement (CI): New product development

7. Total quality management (TQM) and Continuous improvement (CI): Customer satisfaction surveys

8. Total quality management (TQM): Standardized menus from location to location.

9. Continuous improvement (CI) and Just-in-time (JIT): Drive-through windows.

10. Continuous improvement (CI): Continually changing menus.