Answer:
situational attribution
Explanation:
Situational attribution also referred to as environmental or external attribution is a situation in which one attributes ones or another's behaviour, an outcome or an event to forces outside the person concerned. Such causes this can be attributed to includes luck, others, environmental factors, weather, etc.
You can attribute the cause of the customers complaint to a certain situation, hence making the situation not to be about you but the external force that caused it.
Answer:
long term memory =Encoding, which is the ability to convert information into a knowledge structure.
Encoding, which is the ability to convert information into a knowledge structure.Storage, which is the ability to accumulate chunks of information.
Encoding, which is the ability to convert information into a knowledge structure.Storage, which is the ability to accumulate chunks of information.Retrieval, which is the ability to recall things we already know.
short term memory =limited capacity (only about 7 items can be stored at a time)
limited capacity (only about 7 items can be stored at a time)limited duration (storage is very fragile and information can be lost with distraction or passage of time)
limited capacity (only about 7 items can be stored at a time)limited duration (storage is very fragile and information can be lost with distraction or passage of time)encoding (primarily acoustic, even translating visual information into sounds).
