Answer:
increase labor or use methods to entertain the calls
Explanation:
The company is faced with 50% increase in its calls which also leads to increased sales. However, to deal with these rising number of calls there are certain measures that need to be taken,
The consultant should recommend hiring extra work force to cater the rising demand. This new work force can be hired on commission only, percentage for the number of questions answered.
Another recommendation would be to use welcome messages for the customers that would slow down the calls reaching the contact center. This would give extra time before the call reaches the customer supports
Both these methods can lead to a more productive work force leading to increased revenue.
Answer:
Labeling theory
Explanation:
A prominent theory during the 1960s and 1970s, Labeling theory suggests that the self-identity and behavior of a person is influenced and defined by how the person is described or classified(labelled). It holds that a character such as deviance may not be inherent in a person until he is "labelled" deviant, usually by majorities to minorities who claim the minority deviates from cultural norms.
Answer:
market economy
Explanation:
Capitalism is an economic system in which private individuals or businesses own capital goods. The production of goods and services is based on supply and demand in the general market—known as a market economy—rather than through central planning—known as a planned economy or command economy
HOPE IT HELPS✌
libraries- different apex answer :)
