Answer: Third
Explanation:
Diminishing returns to labor refers to the phenomenon where every additional worker leads to an increase in production at a decreasing rate.
Using the scenario described, when there was only one employee the company could mow 4 lawns a day. They added a 2nd worker and that figure went to 9 lawns a day which is an increase of FIVE.
When they added a 3rd worker, the figure again went up but only to 12 which is an increase of THREE only as opposed to the last increase of FIVE.
After the third worker therefore, there was an increase but at a smaller rate.
Answer: c. closing the sale is the final—and most satisfying—part of the process.
Explanation:
Closing the sale is NOT the final part of the process but rather the FOLLOW-UP.
And like option e in the question shows, following up can lead to more sales for the representative because following up can guage customer satisfaction and if the customer is satisfied, they could become loyal and recurrent customers.
Answer:
The management can make Elena a loyalty card holder or loyalty program member.
Explanation:
A customer loyalty program refers to a kind of reward program offered by a company to it's those customers who frequently purchase it's products or avail it's services.
Usually, under such loyalty programs, a customer is provided with a loyalty card, wherein for each purchases he/she makes, some loyalty points are earned. These loyalty points can collectively be redeemed later on, in the form of discounts.
So, in the current case, since elena is a frequent buyer of coffee on routine basis, the management can include her in their customer loyalty program and provide her with a loyalty card.
Such card will provide her with rewards and would make her feel privileged, strengthen her bond of loyalty with cuppo' coffee and may lead to increased customer share.
Answer:
The correct answer is d. Values
Explanation:
values are sort of like the roots of our beliefs that are so deeply embedded in our mindset they almost influence and indirectly governs all aspects of our being. The values are deeply held, can be personal and acts as the foundation for morals, thoughts, ideas, innovations, etc...
Answer: evoked set
Explanation:
In simple words, evoked set refers to the collection of brands that initially comes in the mind of the consumer when he or she is willing to buy a product in market. These are the brands that are of high significance to the customer and that individual customer completely trust such brand.
Every producer in the market wants to be in the evoked set of the consumer as there is a high probability that customer will choose to buy their willing commodity form such a set. However, positioning in evoked set cannot be marked quickly as it depends on various factors such as duration, quality and price etc.
