Answer:
The correct answer is A.  Keyword, citation, or index
Explanation:
By definition, a keyword is an informational word used in an information retrieval system to indicate the content of a document with the expectation of a matching search result.
Citations are references of other authors to give credit for their ideas in the document that is prepared. Citations are used to reinforce ideas, results and data, to give points of view, examples, to deepen or amplify the arguments of the work to be elaborated.
An index lists the terms and topics covered in a document, as well as the pages on which they appear. To create an index, index entries are marked by specifying the name of the main entry and cross reference in the document, and then the index is generated.
 
        
             
        
        
        
Volatility in the markets invested in because it leads to large fluctuations in capital which can lead to gains but also big losses
        
             
        
        
        
Answer:
d) negative cash flow appearing in red font.
Explanation:
Colour coding is a type of excel formatting for financial modelling. 
Color coding allows anyone to immediately pick up your model and know what can be changed (assumptions) and what should not be altered (formulas). 
Example:
negative cash flow (Cash outflow) of the company appears in red font while positive cash flow (Cash inflow) of the company appears in green font.
 
        
             
        
        
        
Answer:D. 
maintain a concerned expression
Explanation:
One of the main traits of a successful Custer service agent is empathy. When the customer is angry and one isaintaining a happy or pleaseant face, he will interprete it as lack of concern for his plight.
The best expression is to maintain a concerned expression that shows you sympathise with his situation and you have personalised the situation.
This sympathy is expressed as doing your best to effectively solve the customer problem.
 
        
             
        
        
        
Answer:
Explanation:
$120= the amount to pay for the shoe
$20 paid for the month
Balance to pay = $100
Then 3% interest rate on credit card = 3% of $100=$3
Therefore amount to pay = $3+$100=$103