Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.
Answer: (B) Manufacturer agent
Explanation:
A manufacturer agent is refers to the independent sales agent in an organization.
The responsibility of a manufacturer agent is that it is an intermediary an organization as it helps in the product distribution process.
It mainly control all the promotional and the proving decision of the products in an organization and also represent organization as the seller. According to the given question, the company should hire the manufacturer agent.
Therefore, Option (B) is correct.
Answer:
<u>Licensing </u> is the correct answer.
Explanation:
Licensing is defined as a trade agreement between a company that gives another company authorization to manufacture its product by contract and payment of royalties for the use of the right to use the trademark.
Companies generally license: design, patents, trademarks, copyrights and others whose purpose is to assist in increasing profitability and expanding business.
Despite being a very profitable strategy worldwide, product licensing is not crucial to a company's success, despite the ease of marketing a product or brand already consolidated and valued by the consumer, it is necessary to ensure compliance in production processes. and focus on marketing and sales.
