Question

In a claim rejection letter, Raul writes, “I can understand your disappointment. I am sorry that we cannot offer a suitable replacement for the faulty item.” Which goal for writing a negative message is he addressing?
A.
Be future-looking.
B.
Be empathetic.
C.
Be clear.
D.
Be fair.
E.
Be professional.

Doing these so people can get extra points :)

Answer 1

It should be D because it showing kind of negative message

Answer 2

Answer:

b. Be empathetic

Explanation:

I just finished the test on plato and got it correct.

Saying that he "understands your disappointment" and "I'm sorry" show an empathetic 'I feel and understand what youre going through' response (at least thats what i thought)