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Ostrovityanka [42]
2 years ago
14

In a claim rejection letter, Raul writes, “I can understand your disappointment. I am sorry that we cannot offer a suitable repl

acement for the faulty item.” Which goal for writing a negative message is he addressing?
A.
Be future-looking.
B.
Be empathetic.
C.
Be clear.
D.
Be fair.
E.
Be professional.

Doing these so people can get extra points :)
English
2 answers:
Andre45 [30]2 years ago
8 0
It should be D because it showing kind of negative message
EastWind [94]2 years ago
8 0

Answer:

b. Be empathetic

Explanation:

I just finished the test on plato and got it correct.

Saying that he "understands your disappointment" and "I'm sorry" show an empathetic 'I feel and understand what youre going through' response (at least thats what i thought)

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