Question

Jack was so enthusiastic about the band he saw performing at a local club last weekend that he convinced a group of friends to go to the club to hear this band on Thursday. Unfortunately, the band’s performance was uninspired and at times off-key. The performance difference demonstrates the _____ characteristic of services.

Answer 1

Answer:

Variability

Explanation:

Variability refers to how spread scores are around the mean.

Jack convinced a group of friends to go to the club to see a performance

of a band. Unfortunately, the band’s performance was was up to the mark. The performance difference demonstrates the variability characteristic of services.