Jack was so enthusiastic about the band he saw performing at a local club last weekend that he convinced a group of friends to g
o to the club to hear this band on Thursday. Unfortunately, the band’s performance was uninspired and at times off-key. The performance difference demonstrates the _____ characteristic of services.
Variability refers to how spread scores are around the mean.
Jack convinced a group of friends to go to the club to see a performance
of a band. Unfortunately, the band’s performance was was up to the mark. The performance difference demonstrates the <u>variability</u> characteristic of services.
