Answer:
The correct answer is (c)
Explanation:
In every job, one of the important characteristics of an employee is how professional they are. Firms and organisations spend million on the professional growth and development of their employees. Salespeople are required to meet the customers face to face that requires them to act in a very professional manner which is why professional development is important for the successful performance of a salesperson.
TechSmart managers are implementing distributive justice.
<h3>What is distributive justice?</h3>
Employees experience distributive justice when they think that results are fair. These results can be measurable, like pay, or intangible, like appreciative remarks. In the event that staff members feel fairly compensated or handled, distributive justice is achieved. When equal effort does not result in equal rewards or when a person or group obtains an excessive amount of goods, distributive justice is lacking.
When equals enjoy the same distribution of benefits, distributive justice has unquestionably been attained. In a constitutional democracy, governmental policies that guarantee social security or healthcare to all retirees and the old are examples of distributive justice.
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Answer:
The business cycle is crucial for businesses of all kinds because it directly affects demand for their products. Boom: high levels of consumer spending, business confidence, profits and investment. Prices and costs also tend to rise faster. Unemployment tends to be low as growth in the economy creates new jobs.
Answer:
(I)
b. Use the reasons-before-refusal plan.
(II)
a. Keep the refusal respectful, sensitive, and upbeat.
b. Disclose all reasons for the refusal.
d. Provide alternatives that encourage the customer to continue business with you.
Explanation:
- In the first case, the best strategy to adopt is that of presenting the "reasons-before-refusal" plan. This means that before conveying a negative message to the client, you explain the reasons of why this message necessarily has to be like that. By reading the reasons first, the customer will be more likely to agree with your assessment of the situation.
- In the second example, these are all strategies that you can use to ensure that the letter you are writing is kind and appropriate. In this letter, it is important to be respectful, sensitive and upbeat in order for the customer to know that you are taking his claim seriously. Moreover, you should be able to disclose all the reasons for the refusal so that the person is well-informed of the situation. Finally, you should be able to provide alternatives to the customer, as this might allow him to continue having business with you.
