Question

6. Which of the following statements is NOT an element of a well-designed Service System?a. It is consistent with the operating focus of the firm.b. It is user-friendly so customers can easily interact with the service process.c. It is robust and therefore capable of coping with variations in demand and resource availability.d. It is structured so that consistent performance by its people and systems is easily maintained.e. It effectively separates the back office and the front office so each can focus on their own tasks in order to optimize their departmental performance.

Answer 1

Answer:

e. It effectively separates the back office and the front office so each can focus on their own tasks in order to optimize their departmental performance.

Explanation:

• A service system is one that is focused on the growth of technology and information system. It's designed to give services that meet the expectations, needs, and wants of clients.  

• It is apart of service management, sued in service operations, and found in service marketing. It's designed for client contact, capital flows, and the level of customer involvement.