Answer:
Total cost of Processing in January = $2,320
Total Cost of Processing in February= $2,860
Explanation:
The question is to determine the total cost of processing customer complaints in the months of January and February
The steps are as follows:
Salary of the Customer relations Representative monthly $3,850
Annual Salary therefore ($3,850 x 12) $46,200
The expected complaints in 2018 23,100 complaints
The cost per customer complaint
($46,200/231,00) $2
Step 2: Calculate January
Number of customer complaints 1,160
Cost per complaint $2
Total cost of Processing in January $2,320
Step 3: Calculate February
Number of customer complaints 1,430
Cost per complaint $2
Total cost of Processing in January $2,860
