Answer:
Collaborative Customer relationships Management
Explanation:
Collaborative Customer Relationship Management (CRM) is a form of customer relationship management in which all departments present in an organization shares all the or any form of interaction they have with a customer. It provides effective and efficient interaction with customer from the whole organization. It facilitates communication and interaction throughout all the departments present in the organization. In collaborative CRM, all stakeholders are in control of the customer process.
Answer:
Norms
Explanation:
Social norms are called common expressions of normal group behavior and also personal views of specific group behavior. They can be interpreted as cultural practices (including beliefs, practices, and traditions) that reflect basic understanding about what others do and what others ought to do.
The functions of standards are stressed in the context of social philosophy— which can direct actions in a given scenario or setting as "external images of proper behavior." It has been said that positive attitudes can encourage pro-social behavior, like decreased drug consumption, increased turnout of electors and reduced energy usage.
Not 100% sure with myself but C