Question

Gwen was less than happy with her last visit to her favorite coffee shop. She held the manager responsible for the delayed services offered to customers. She attributed the cause to the fact that the management was not well prepared to cater to the sudden rush as they had very few employees present on that particular day. Which element of the attribution theory did Gwen associate with the cause for her perceived dissatisfaction

Answer 1

Answer:

Stability

Explanation:

Stability: The term "stability" is one of the different elements of the attribution theory, and is described as an attribution cause that tends to change over a specific time-period.

Attribution theory was proposed by Heider during 1958, and states that a specific learner inherently tries to uncover the reason behind individuals displaying a few behaviors.

In the question above, the element of attribution theory that Gwen associate with the cause for her perceived dissatisfaction is stability.