What Courtney is experiencing in the question is a process called service recovery.
It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.
Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.
<span>Payment for the use of a copyrighted work is called a tax
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Answer:
20 more tons of pollution into the air, and Firm B will emit 100 fewer tons of pollution into the air.
Explanation:
It is given that :
Amount of tons of pollutants emitted by the two firms A and B earlier = 100 tons
Cost of pollutants by firm A = $ 200 per ton of pollutions
Cost of pollutants by firm B = $ 100 per ton of pollutions
Since the cost for eliminating the pollutants into the air is more for the firm A, the ticket is also more valuable for firm A. And therefore, firm A will buy all the tickets form firm B for an amount around $ 101 to $ 199. It will do so as to have a positive consumer and also to produce surplus.
So firm A will eliminate 20 tons of pollution and will use 80 ton capacity from the tickets. And for firm B, it will eliminate all 100 tons of pollutions.
Answer:
10.71%
Explanation:
The computation of the required rate of return on this preferred stock is shown below :
The Required return on preferred stock is
= Dividend ÷ market value of preferred stock
= 7.50 ÷ $70
= 10.71%
By dividing the dividend from the market value of preferred stock we can get the Required return on preferred stock and the same is to be considered
therefore we ignored the par value i.e $60 as this is not relevant
Answer:
2
Explanation:
The company's cash flow from operating activities can be calculated as follows:
$
Net Income 10
Add:depreciation expense 2
Less:changes in accounts receivable (5)
(20-25)
Less:changes in accounts payable (10)
(5-15)
Add:changes in inventory 5
(12-7)
Cash flow from operating activities 2
