Answer:
The correct answer is c. Give readers the good news immediately.
Explanation:
The message mentioned in the question is a type of <u>apology</u> presented to the customer. The opening sentence implies that there is some bad news. It would be better if the author would have presented the good news first because that would <u>keep the readers involved</u> and persuade them to read the text further.
Giving good news first gives a <u>positive impression</u> to the readers and compels them to read the text till the end.
If an author is unknown you would start with the title. The correct answer is D.
30 November 1835
Explanation:
Twain was born two weeks after Halley's Comet's closest approach in 1835; he said in 1909: I came in with Halley's Comet in 1835. It is coming again next year, and I expect to go out with it. It will be the greatest disappointment of my life if I don't go out with Halley's Comet.
Have a great base and a great subject
