After reading the passage, we can say that the Wintergarden Resort was experiencing a severe knowledge gap.
- In service marketing, knowledge gap refers to the difference between what the customer expects and what is actually provided to him by the company.
- In the case of Wintergarden Resort, the knowledge gap is quite big.
- Juanita's expectations were not met at all. She is most likely going to leave the resort referring to the hotel experience as disappointing.
- To reduce the gap, the resort can step up to the tasks of actually providing what they advertise:
- The pool should be properly heated;
- The rooms should be ready before the customers arrive;
- The singer should be able to sing;
- The breakfast should be fresh.
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The Space Race between the United States and the Soviet Union changed the face of education in the United States by placing an outsized importance on STEM.
As a result, many young Americans grew up with a renewed interest in mathematics and science, which helped push developments in computer programming.
There are some who credit the Space Race for the explosion of computing and biotech as a generation of Americans grew up being told how important science was for the country.
