Answer:
is there just one or is there two questions to be answered.
Explanation:
let me know so I can help ya g
The best way to close knowledge gap in an organization to s<em>et appropriate service criteria</em><em>, </em><em>train employees to meet </em><em>and </em><em>exceed </em><em>those </em><em>criteria</em><em> and measure </em><em>service performance</em><em>."</em>
In an organization the knowledge gap refers to the disparity in access to information, skills, expertise, know-how between or among the staffs and management of the organization.
The best way to close the knowledge gap includes
- Setting appropriate service criteria.
- Training of employees to meet and exceed those criteria
- Measurement of the service performance from time to time.
"The options to the question includes"
- <em>Be more realistic about the services it can provide and at the same time manage customer expectations effectively </em>
- <em>empower service providers, provide support and incentives and use technology </em>
- <em>understand customer expectations, </em>
- <em>Set appropriate service criteria, train employees to meet and exceed those criteria and measure service performance."</em>
Learn more about Knowledge gap here
<em>brainly.com/question/15112599</em>
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