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nadezda [96]
3 years ago
6

In response to some recent customer complaints about poor​ service, francesca prepares a training presentation and manual for cu

stomer service representatives that outlines expected behaviors and the consequences of infractions. this best demonstrates the​ ________ function of communication.
Business
1 answer:
bulgar [2K]3 years ago
4 0

Based on the scenario above, this best demonstrates the control function of communication. When engaging to the control function of communication, the individuals involved to this process is likely to show controlling behaviors when communicating in which we can see in the scenario above in which we can see how Francesa presents her presentation.

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What objectives of internal controls are of primary interest to an auditor performing a financial statement audit?
Fittoniya [83]

objectives of controls are of primary interest to an auditor performing a financial statement audit--- Accurate and reliable financial reporting.

What are the primary objectives of internal control?

The primary purpose of internal controls is to help safeguard an organization and further its objectives. Internal controls function to minimize risks and protect assets, ensure accuracy of records, promote operational efficiency, and encourage adherence to policies, rules, regulations, and laws.

What are the 5 internal controls in auditing?

There are five interrelated components of an internal control framework: control environment, risk assessment, control activities, information and communication, and monitoring.

Learn more about financing reports:

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8 0
1 year ago
As a politician, you would be more inclined to propose an increase in the minimum wage when you believe that the new minimum wag
scoundrel [369]
The answer is c. Be equal to the equilibrium wage.
3 0
3 years ago
The following data are for the two products produced by Tadros Company. Product A Product BDirect materials$20 per unit $30 per
fenix001 [56]

Answer:

Tadros Company

Plantwide method:

                                                     Product A    Product B

1.1. Manufacturing cost per unit         $40            $85

1.2 Gross profit per unit                      $15           $135

2.1 Gross profit per customer        $300           $675

2.2 Customer of customer to each customer is:

= $80

The gross profit is adequate for each customer.

ABC method:

                                                                 Product A    Product B

3.1The Manufacturing cost per unit         $36.26         $101.61

3.2 Gross profit per unit                             $18.74         $118.39

4.1 Gross profit per customer                $374.85        $591.94

4.2 Cost of customer service  to each customer is $80.

The Gross profit per customer is adequate.

5. The ABC product costing method gives better information to managers of Tadros Company.

c. Activity-based costing method                          

Explanation:

a) Data and Calculations:

                                             Product A                     Product B

Direct materials                   $20 per unit                 $30 per unit

Direct labor hours                0.5 DLH/unit                 1.5 DLH per unit

Total direct labor hours       8,000 (0.5*16,000)       5,400 (1.5*3,600)

Direct labor costs                $160,000 ($20*8,000) $108,000 ($20*5,400)

Machine hours                     0.4 MH per unit            1.2 MH per unit

Batches                                200 batches                 360 batches

Volume                                16,000 units                  3,600 units

Engineering modifications  20 modifications          80 modifications

Number of customers         800 customers            720 customers

Market price                        $55 per unit                 $220 per unit

Direct labor rate  = $20 per direct labor hour (DLH).

Overhead rates based:

a. Plantwide Method:

Total manufacturing overhead costs/Total direct labor hours

$268,000/13,400 = $20

Cost of production:

                                                       Product A        Product B

Direct materials per unit               $320,000         $90,000

Direct labor hours per unit DLH      160,000          108,000

Overhead costs                                160,000          108,000

Total production costs                  $640,000       $306,000

Volume                                          16,000 units     3,600 units

Manufacturing cost per unit         $40                   $85

Income Statement:

                                                     Product A        Product B

Sales Revenue ($55 and $220)  $880,000      $792,000

Total production costs                   640,000        306,000

Gross profit                                  $240,000      $486,000

Volume                                       16,000 units     3,600 units

Gross profit per unit                       $15                $135

Gross profit                                  $240,000      $486,000

Customers                                  800 customers  720 customers

Gross profit per customer          $300              $675

b. Departmental Method:

c. ABC Method:

Additional information follows:

Cost Pools                     Overhead       Costs Driver

Indirect manufacturing

Engineering support      $ 53,600      Engineering modifications

Electricity                           53,600       Machine hours

Setup costs                      160,800       Batches

Nonmanufacturing

Customer service             121,600      Number of customers

Overhead rate using ABC:

Cost Pools                     Overhead       Costs Driver                    Rates

Indirect manufacturing

Engineering support      $ 53,600      100 modifications         = $536

Electricity                           53,600       10,720 Machine hours        $5

Setup costs                      160,800       560 Batches                   $287

Customer service             136,800      1,520 customers              $90

Cost of production:

                                                      Product A        Product B

Direct materials per unit              $320,000         $90,000

Direct labor hours per unit DLH     160,000          108,000

Overhead costs:

Engineering support                         10,720            42,880

Electricity                                          32,000            21,600

Setup costs                                      57,400          103,320

Total production costs                $580,120       $365,800

Volume                                        16,000 units     3,600 units

Manufacturing cost per unit         $36.26        $101.61

Income Statement:

                                                     Product A        Product B

Sales Revenue ($55 and $220)  $880,000      $792,000

Total production costs                    580,120        365,800

Gross profit                                   $299,880     $426,200

Volume                                       16,000 units     3,600 units

Gross profit per unit                     $18.74           $118.39

Gross profit                              $299,880                   $426,200

Customers                               800 customers           720 customers

Gross profit per customer      $374.85                       $591.94

Total production costs             $580,120                   $365,800

Customers                               800 customers           720 customers

Cost per customer                  $725.15                       $508.06

Customer service costs

Customer service             $121,600/1,520 = $80

8 0
3 years ago
Suppose you are committed to owning a $203,000 Ferrari. If you believe your mutual fund can achieve an annual rate of return of
liraira [26]

Answer:

the present value is $88,087.08

Explanation:

The computation of the present value is shown below:

As we know that

Future value = Present value × (1 + rate of interest)^number of years

$203,000 = Present value × (1 + 0.11)^8

So, the present value is $88,087.08

hence, the present value is $88,087.08

7 0
2 years ago
The skillful supply chain manager declared she would not only disaggregate cycle inventory, but she would also aggregate safety
Elena-2011 [213]

Answer:

a. high value and high demand.

Explanation:

Since the skillful supply chain manager declared she would not only disaggregate cycle inventory, but she would also aggregate safety inventory and use an inexpensive mode of transportation for replenishing cycle inventory and fast mode when using safety inventory for her product that had high value and high demand.

Generally, when dealing with the transportation of goods that has high value and high demand, it is necessary and important that manufacturers or suppliers use the fast mode in order to meet up with their consumer's increasing demand. Simply stated, an increase in the demand for goods and services should be met with an increased supply, so as to reach equilibrium.

For the safety inventory, which are extra level of goods carried for the purpose of mitigating consumer demand that exceeds the amount forecasted by the manufacturer or supplier in a given period of time.

She decided, she would use a fast mode of transportation for safety inventory of goods with high value and high demand.

The replenishing cycle inventory involves the process of restocking or resupplying a retailer and distributor, when they place a replenishment order.

3 0
3 years ago
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