Question

A quality control activity analysis indicated the following four activity costs of a hotel:

Answer 1

The Cost of Quality Report is as follows:

Quality Cost                 Quality     Percentage of                  Percentage of

Classification                  Cost        Quality Cost                      Total Sales

Prevention                  $98,600     20% ($98,600/$493,000)     3.4%

Appraisal                       49,300     10% ($49,300/$493,000)       1.7%

Internal Failure           246,500     50% ($246,500/$493,000)  8.5%

External Failure            98,600     20% ($98,600/$493,000)     3.4%

Total Quality Costs $493,000     100%                                       17.0%

Data and Calculations:

Inspecting cleanliness of rooms                             $49,300 (Appraisal)

Processing lost customer reservations                   98,600 (External failure)

Rework incorrectly prepared room service meal 246,500 (Internal failure)

Employee training                                                    98,600 (Prevention)

Total                                                                     $493,000

Sales                                                                 $2,900,000

Percentage of Quality Cost = Quality Cost/Total Quality Cost * 100

Percentage of Total Sales = Quality Cost/Total Sales * 100

Thus, the cost of quality report is an appraisal of how the hotel uses its resources to prevent poor quality, including its internal and external failures.

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