What's the difference between help desk and service desk?

Computers and Technology

1 answer:

Mekhanik [1.2K]3 years ago

3 0

Answer:

A help desk is considered to be focused on break-fix (like a incident management), where a service desk is there to assist with break-fix and with service requests (requests for new services) and requests for information (ex. “how do I do <u>X</u>?”).

Hope this helps!

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2. Write a program with a function that accepts a string as an argument and returns a copy of the string with the first characte

Oduvanchick [21]

Answer:

Following are the code to this question:

def capital(val):#defining a method that takes string value as parameter

x=True#defining boolean variable

r=''#defining string variable

for i in val:#defining loop to convert the first character into upper case

if i.isalpha() and x:#defining condition to check input value is string

r=r+i.upper()#change value into uppercase and hold value in r variable

x=False#assign value false in boolean variable

elif i=='.' or i=='?' or i=='!':#check symbols

r=r+i#add value in r variable

x=True#assign value True in boolean variable

else:

r=r+i#add all value in r variable

return r#return r variable value

val=input()#input value in val variable

print(capital(val))#called the function which print the return value

Output:

please find the attachment.

Explanation:

In the above python program, a method "capital" is declared, which accepts a "val" a string value in its parameter, and inside the method one boolean "x" and one string "r" variable is used, in which r stores return value.
In the next step, for loop is declared, inside the loop, the conditional statement is used, in if the block it checks string value and converts the first character into upper case and assigns value false in the boolean variable.
In the next step, elif block is defined that adds value in r variable and at the last, it will return function value, at the last step "val" variable is declared that input value from the user and pass into the method and print its return value.