Question

As a bystander, which approach may not work when the person you’re trying to stop is likely to become defensive or hostile?

Answer 1

As a bystander, using the Direct approach might not work if the person becomes defensive.

There are several approaches to dealing with conflict as a bystander such as:

• being direct and telling the person who is in the wrong that they are in the wrong
• distracting the parties involved by suggesting an alternative activity
• delegating the issue to someone who the parties in conflict trust such as a friend or authority figure

When being direct, it is best that it is only done when you know the person enough that they will not take offence at your action because they could get defensive or hostile if not.

In conclusion, use the other approaches described when a person is being hostile as opposed to being direct.

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