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Leno4ka [110]
3 years ago
14

As the vice president of sales for Dunder Mifflin, Inc., a company that manufactures and sells paper to commercial offices, it h

as come to your attention that there has been an increase in the number of customer complaints concerning your Scranton branch's service representatives. Of particular importance is the number of complaints that involve claims in excess of thousands of dollars. Because these large dollar amounts can lead to lawsuits being filed, you want to investigate what is causing the increase in complaints and how Dunder Mifflin can process these complaints to avoid burdensome litigation. What steps should you take to discover, in the most accurate and efficient manner, the reasons customers are filing complaints
Business
1 answer:
nirvana33 [79]3 years ago
7 0

Answer: Create Focus Groups.

Explanation:

Creating a Focus group out of the Customers that use the Scranton branch would help Dunder Milfflin find out a more specific issue that they are complaining about.

Should customers be brought together and asked what they think should be done to improve service, you will find that many complaints are similar which would enable a better way to tackle the issue faster opposed to tackling each issue as they come.

This Focus Group method is very efficient and accurate as the problems come from the horse's mouth so to speak and Multiple problems can be then be found and categorized separately.

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when firms manage the return of goods from consumers either because they are defective or for recycling purposes, they are invol
Vladimir [108]

Reverse logistics is the process by which businesses handle the return of consumer items for recycling or because they are defective.

Supply chain management that sends goods back from buyers to sellers or producers is known as reverse logistics. Reverse logistics are needed for procedures like returns or recycling after a customer receives a product. Reverse logistics begin at the customer and work their way backward through the supply chain to the producer or the distributor. Reverse logistics can also refer to procedures where the customer is in charge of the product's final disposal, such as recycling, refurbishing, or resale.

To learn more about Reverse Logistics here

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6 0
1 year ago
John Smith, one of three managers at BSG Labs, drafted a policy that would allow his department to do more testing in his lab. T
jok3333 [9.3K]

Answer:

b. The policy made decisions for other departments in the company.

Explanation:

John Smith made the policy alone without involving the other managers. When the policy was implemented, it had to work with other departments to ensure success.

As there are 3 managers and 3 departments at BSG Labs, John Smith should have formulated the new policy with the other managers, so that issues such as scheduling and coordination between bthe various departments will run smoothly.

3 0
3 years ago
Which of the following choices is NOT a use for project plans in the workplace?
bixtya [17]
Out of the choices given, the choice that is NOT a use for project plans in the workplace is teacher lesson plans. The correct answer is B. 
6 0
3 years ago
When loan payments are amortized, the total amount you owe every month​
Naddik [55]

Answer:

<em>Since amortization means the period repayment of a loan, with a specific amount going to the principal and interest payments, the amortization schedule amounts to a total fixed monthly payment of $836.03 over the life of the mortgage loan.</em>

Explanation:

8 0
3 years ago
Omestead crafts, a distributor of handmade gifts, operates out of owner emma finn's house. at the end of the current period, emm
grigory [225]

1,710 units

1,300 in inventory

+ 350 in transit

+ 80 on consignment

= 1730

- 20 damaged units

=1,710 units in period end inventory

7 0
3 years ago
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