1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
UNO [17]
3 years ago
15

While it may not be possible to make the receiver happy when you deliver bad news, you can reduce bad feelings by structuring yo

ur message in a sensitive way. Most negative messages take an indirect approach, using a buffer, providing reasons, delivering the bad news with empathy, and closing pleasantly.What buffering technique are you using if you show in your opening that you care and are concerned?A. Best newsB. UnderstandingC. FactsWhen are readers more open to hearing bad news?A. When it may benefit them or someone elseB. When senders make promises they may or may not be able to fulfillC. When no one benefitsRead each scenario, and then answer the corresponding question.You recently interviewed a candidate for a position in your sales department. However, another candidate was more qualified. You want to soften the bad news of rejection for the candidate.What techniques should you use to cushion the bad news? Check all that apply.A. Say whatever makes you appear as the "good guy."B. Invite further correspondence.C. Close with good wishes.D. Buffer the opening.You left work on Thursday evening and forgot to turn in a report that was due that day to your manager. You decide you need to compose an apology.What should you do when composing the message? Check all that apply.A. Ignore the feelings of the receiver.B. Accept responsibility for the mistake.C. Avoid suggesting a remedy.D. Apologize with sincerity.A customer recently wrote your bakery a letter complaining that the cherry scones were too crumbly and dry. Although the customer already ate all the scones, he is demanding a full refund. Your company does not honor refunds on food that has been consumed.What could you include in the closing of your response to restore confidence? Check all that apply.A. A defensive remarkB. A freebie or promotional discountC. A statement of company policy regarding refundsD. An alternative productConsider the following scenario and bad-news message, and then answer the questions.Hubert is an administrative assistant for a classic car company specializing in Ford Mustangs. The manager of the shop asks him to proofread a message she is going to send to all employees.Date: May 10To: All EmployeesFrom: Kate White, President, Classic Car Restoration Inc.Subject: Three Shelby MustangsYou all have to work overtime next week because we must have the three 1965 Shelby Mustangs ready for one of our best clients.We have to make sure to use all original engine parts and to add a top-of-the-line clear coat on each car. Additionally, the client included the original radios for each car, so we have to install those, too.I apologize for any inconvenience, but, unfortunately, I am unwilling to make exceptions to this request. I promise you all that your bonus checks will be bigger at the end of the year!What critique can Hubert make of the body of the letter?A. It reveals confidential reasons for the bad news.B. It fails to reveal reader benefits.C. It provides no explanation.What error should he identify in the closing of the letter?A. It makes a promise that might be difficult to keep.B. It offers good wishes.C. It invites further correspondence.
Business
1 answer:
OlgaM077 [116]3 years ago
7 0

Answer:

  • Care and concerned use A) Unnderstanding
  • open to bad news C) When it may benefit them or somebody else
  • Candidate interview... C) close with good wishes  D) Buffer the opening
  • Forgot to turn in report .... B) Accept responsibility of the mistake D) Apologize with sincerity
  • Bakery customer ... A) Defensive remark B) freebie or promotional discount C) a statement of company policy regarding refund
  • It provides no explanantion. A) It makes a promise that might br difficult to keep

Explanation:

  • To make somebody feel cared you must show understanding of his/her problems.
  • People are open to bad news if you present them with facts and tell about the best possible outcome for everyone
  • Reject a candidat with good wishes and providing feedback on his/her application.
  • When you make a mistake accept responsibility and apologize with sincerity. You must try to suggest an alternative to make up for your mistake
  • Defend your product with a remark that would gain understanding of the customer. Adhere to the company policy and offer something to make the customer happy
  • The letter doesn't mention any reason for not being able to make exceptions. A promise is made that might be difficult to keep as different people may have different expectations for "bigger bonus checks"
You might be interested in
The system of meaning and power created to determine who is related to whom and to define their mutual expectations, rights, and
ArbitrLikvidat [17]

Answer:

kinship

Explanation:

5 0
2 years ago
If bread is produced by using a constant returns to scale production function, then if the: A) number of workers is doubled, twi
nekit [7.7K]

Answer: Option (C) is correct.

Explanation:

Constant returns to scale production function: When there is an increase in inputs (i.e capital and labor) as a result output increases by the same proportion.

For example: If the amounts of equipment and workers are both doubled in the production of bread then as a result the output of bread also doubled.

Suppose the capital and labor increases by 10% then as a result output also increases by 10%.

5 0
3 years ago
Consider the following information: Rate of Return If State Occurs State of Probability of Economy State of Economy Stock A Stoc
kicyunya [14]

Answer:

a) The expected return of equally weighed portfolio is 14.23%

b) The expected return of equally weighed portfolio is 16.45%, hence Variance = 1.596457%

Explanation:

See workings of a and b attached in a form of spreadsheet.

7 0
3 years ago
Jurisdiction E spends approximately $7 million each winter on snow removal. The jurisdiction is considering adding a new income
frez [133]

Answer:

'Taxes' can be defined as a compulsory contribution to the state's or country's revenues, which are levied by the governments on personal incomes of individuals or profits of the corporate, or on some transactions.

Taxes are the main source of revenues for any government, through which it receives the necessary funds to spend on various activities it undertakes for public welfare and maintaining the law and order and security of the nation.

Many theorists believe that every tax should be evaluated on certain standards and the following four standards have been mentioned for evaluating whether taxes are good or not:

  1. Taxes should be sufficient to fulfill the government's requirements
  2. Taxes should be convenient for the government to implement and for the citizens to pay
  3. Taxes should be efficient economically
  4. Taxes should be fair

There may be certain provisions introduced in the federal tax system, which are targeted to induce certain behaviors or shift people's attention towards certain activities. These provisions are called tax preferences

Does this proposed change in Jurisdiction E's tax law meet the definition of a tax preference? Explain briefly.

In the given question, the decision of the jurisdiction to give deduction to the people for the snow removal equipment they purchase, is definitely a tax preference as it induces people to invest in snow removing machines, as they are getting full deduction of such expense in income taxes.

By having this provision, the government is motivating people to invest in these machines, and people also have the benefit of having such machine with them, and also getting tax deduction for such expense, so getting such machine almost free (this applies to people who have incomes in such tax bracket only). Thus it is the way of government in encouraging people to buy snow removing machines and reduce the burden on the government. Thus it is clearly a tax preference.

Jurisdiction E forecasts that the proposed change will decrease its annual tax revenues by $250,000 but will improve the jurisdiction's financial condition by $300,000. On what assumptions is this forecast based?

The forecast regarding decrease in annual tax and improvement in financial condition is based on the assumptions of people taking benefit of such a provision, and actually investing in snow removing machines.

The jurisdiction believes that people will purchase the machines and make claims for deductions, effecting the tax revenue by $250,000. But at the same time, as many people will themselves remove the snow, the government doesn't have to spend so much on snow removal and thus make the savings of $300,000

6 0
3 years ago
Net Games Corporation hires Holley, a minor, to create new customized game software for certain clients. Holley signs a contract
Nuetrik [128]

Answer:

because he was not a big boss voting in his own version and was just about the same questions that he was doing in his first place to help him out

8 0
3 years ago
Other questions:
  • The reward-to-risk ratio for stock A is less than the reward-to-risk ratio of stock B. Stock A has a beta of 0.82 and stock B ha
    6·1 answer
  • Opportunity costs occur when decisions are made. economists recommend that those decisions be based on what?
    5·1 answer
  • Emerging adults are in a high-risk category for _____.
    12·1 answer
  • Money demand refers to a. how much income people want to earn per year. b. how much currency the Federal Reserve decides to prin
    7·1 answer
  • Financial data for Stirling Inc. for last year are as follows:
    12·1 answer
  • The balance in the Accumulated Depreciation account represents the:________.
    15·1 answer
  • Apply Six-Sigma quality standards and devise a plan for the hotel to monitor and control future process performance.
    14·1 answer
  • Hewlett and Martin are partners. Hewlett's capital balance in the partnership is $61,000. and Martin's capital balance $58,000.
    11·1 answer
  • Assume that the building the company wants to build is a manufacturing plant and that it was going to be built in a semi-residen
    11·1 answer
  • The financial statements for Highland Corporation included the following selected information:
    5·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!