1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
UNO [17]
3 years ago
15

While it may not be possible to make the receiver happy when you deliver bad news, you can reduce bad feelings by structuring yo

ur message in a sensitive way. Most negative messages take an indirect approach, using a buffer, providing reasons, delivering the bad news with empathy, and closing pleasantly.What buffering technique are you using if you show in your opening that you care and are concerned?A. Best newsB. UnderstandingC. FactsWhen are readers more open to hearing bad news?A. When it may benefit them or someone elseB. When senders make promises they may or may not be able to fulfillC. When no one benefitsRead each scenario, and then answer the corresponding question.You recently interviewed a candidate for a position in your sales department. However, another candidate was more qualified. You want to soften the bad news of rejection for the candidate.What techniques should you use to cushion the bad news? Check all that apply.A. Say whatever makes you appear as the "good guy."B. Invite further correspondence.C. Close with good wishes.D. Buffer the opening.You left work on Thursday evening and forgot to turn in a report that was due that day to your manager. You decide you need to compose an apology.What should you do when composing the message? Check all that apply.A. Ignore the feelings of the receiver.B. Accept responsibility for the mistake.C. Avoid suggesting a remedy.D. Apologize with sincerity.A customer recently wrote your bakery a letter complaining that the cherry scones were too crumbly and dry. Although the customer already ate all the scones, he is demanding a full refund. Your company does not honor refunds on food that has been consumed.What could you include in the closing of your response to restore confidence? Check all that apply.A. A defensive remarkB. A freebie or promotional discountC. A statement of company policy regarding refundsD. An alternative productConsider the following scenario and bad-news message, and then answer the questions.Hubert is an administrative assistant for a classic car company specializing in Ford Mustangs. The manager of the shop asks him to proofread a message she is going to send to all employees.Date: May 10To: All EmployeesFrom: Kate White, President, Classic Car Restoration Inc.Subject: Three Shelby MustangsYou all have to work overtime next week because we must have the three 1965 Shelby Mustangs ready for one of our best clients.We have to make sure to use all original engine parts and to add a top-of-the-line clear coat on each car. Additionally, the client included the original radios for each car, so we have to install those, too.I apologize for any inconvenience, but, unfortunately, I am unwilling to make exceptions to this request. I promise you all that your bonus checks will be bigger at the end of the year!What critique can Hubert make of the body of the letter?A. It reveals confidential reasons for the bad news.B. It fails to reveal reader benefits.C. It provides no explanation.What error should he identify in the closing of the letter?A. It makes a promise that might be difficult to keep.B. It offers good wishes.C. It invites further correspondence.
Business
1 answer:
OlgaM077 [116]3 years ago
7 0

Answer:

  • Care and concerned use A) Unnderstanding
  • open to bad news C) When it may benefit them or somebody else
  • Candidate interview... C) close with good wishes  D) Buffer the opening
  • Forgot to turn in report .... B) Accept responsibility of the mistake D) Apologize with sincerity
  • Bakery customer ... A) Defensive remark B) freebie or promotional discount C) a statement of company policy regarding refund
  • It provides no explanantion. A) It makes a promise that might br difficult to keep

Explanation:

  • To make somebody feel cared you must show understanding of his/her problems.
  • People are open to bad news if you present them with facts and tell about the best possible outcome for everyone
  • Reject a candidat with good wishes and providing feedback on his/her application.
  • When you make a mistake accept responsibility and apologize with sincerity. You must try to suggest an alternative to make up for your mistake
  • Defend your product with a remark that would gain understanding of the customer. Adhere to the company policy and offer something to make the customer happy
  • The letter doesn't mention any reason for not being able to make exceptions. A promise is made that might be difficult to keep as different people may have different expectations for "bigger bonus checks"
You might be interested in
A structure was built five years ago. Because of exceptional upkeep, the appraiser estimates the structure's condition today to
frosja888 [35]

Based on the useful life and the appraised age of the house, the effective age is <u>3 years.</u>

<h3>What is the effective age?</h3>
  • It is the age of a structure based on its physical condition and upkeep.
  • It is found by subtracting the remaining economic life from the economic life of the structure.

As a result of the physical condition and upkeep of the property, the appraiser estimates it to be equivalent to a 3 year old home. This is therefore the effective age.

Find out more on appraisals at brainly.com/question/15032807.

6 0
2 years ago
Consumer Goods Corporation sells products that are poorly made. Tina, who has never bought a product from Consumer Goods, files
kolbaska11 [484]

Answer: Tina doesn't have a standing

Explanation:

From the information given in the question, we are told that Consumer Goods Corporation sells products that are poorly made.

We are further told that Tina, who has never bought a product from Consumer Goods, files a suit against the firm alleging that its products are defective.

The firm could ask for dismissal of the suit on the basis that Tina doesn't have a standing. This is because Tina has never bought their goods before and therefore shouldn't be alleging that the product of the company is bad. Assuming Tina has bought their products before, then it'll have been harder for the firm to ask for dismissal.

3 0
3 years ago
Options for attacking the high costs of items purchased from suppliers do not include Multiple Choice pressuring suppliers for m
solniwko [45]

Answer:

raising prices to customers (in order to cover the high costs).

Explanation:

Supply-side economist can be defined as economists who believes that the ability and willingness of the producers of goods and services to manufacture or produce sets the pace for the economic growth of a country.

This ultimately implies that, increasing the supply of goods and services would cause an economic growth for a country.

Options for attacking or mitigating the high costs of items purchased from suppliers do not include, the seller such as a retailer raising prices to customers in a bid to cover the high costs incurred from the supply.

However, the seller could pressure his or her supplier to lower the cost, switch to a cheaper substitute products, and creating a collaborative effort with the supplier for mutual cost-saving opportunities in the market.

4 0
2 years ago
Rage, a leading motor vehicle manufacturer, introduces a new superbike model. it invites proposals from independent dealers who
uysha [10]
<span>This is most likely an example of a franchise opportunity. It could also be considered to be a hybrid type of franchise where the indepenent dealers have more leeway in how the business looks and how it is run. This would be a win/win for many independent dealers as the would still be making most of the local decisions.</span>
6 0
3 years ago
On an organization's board of directors, Multiple Choice inside directors must work for the organization and outside directors a
ch4aika [34]

Answer:

Inside directors may be members of the firm and outside directors are supposed to be elected from outside the firm.

Explanation:

A board of directors in most corporations consists of inside directors and outside directors. Inside directors are usually the members of the firm and have direct access to the company's operating. CEO, CFO and CIO are typical examples of inside directors. On the other hand, outside directors are not employees of the firm, nor stakeholders. They have unbiased opinions in board meetings.

8 0
3 years ago
Other questions:
  • Compute the payback period for each of these two separate investments: A new operating system for an existing machine is expecte
    15·1 answer
  • The owner’s equity section of the balance sheet for the Blue Top Taxi Company shows that
    14·1 answer
  • A company purchased equipment and signed a 7-year installment loan at 9% annual interest. The annual payments equal $9,000. The
    5·1 answer
  • Clara is suing David because of a property dispute. Clara and David are from different states, so it is not readily clear which
    5·1 answer
  • Last year Kareem had $20,000to invest. He invested some of it in an account that paid 8% simple interest per year, and he invest
    9·1 answer
  • Zelzar has decided to end its policy of not trading with the rest of the world. When it ends its trade restrictions, it discover
    9·1 answer
  • Ian, a senior employee, has been assigned a task by his manager, Miranda. He has been asked to monitor the activities of some ne
    9·1 answer
  • What is the present value of $5,000 received 5 years from now if the discount rate is 5% (rounded to the nearest dollar?a. $6,38
    5·1 answer
  • Why is competition limited in an oligopoly
    8·1 answer
  • Setting objectives and identifying methods to achieve those objectives is called.
    14·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!