Answer:
B. Cross-train agents on both product lines
D. Implement a customer self-service portal
Explanation:
Cross-training is a way of teaching employees different aspects of the job so that they can have a measure of flexibility in the discharge of duties. Managers find this approach to be effective as they believe it saves cost and maximizes the usefulness of employees. It also helps to serve and satisfy a wider range of customers.
So for Universal Containers seeking to optimize cost without compromising customer satisfaction while managing two customer service contact centers, an effective way of dealing with the large call volumes is cross-training agents on both product lines so that they can attend to a wider range of customers. Cross-training agents on both product lines would make them more knowledgeable of the services being offered and this would minimize the need to transfer calls as all agents can provide information on the various products.
Implementing a customer self-service portal would also reduce the workload on the customer service agents as customers can access the information they need on their own.
Answer:
Yes, is should work
Explanation:
USB is widely adopted and supports both forward and backward compatibility. The USB 3.0 printer should work with the USB 2.0 computer. However, having a connection like this, the printer will only be able to work at the speeds of the computer’s USB 2.0. By default, USB is built to allow transfer speeds improvement with upgrades from previous generations while still maintaining compatibility between devices that are supported by them.
Database, a collection of information, basically an electronic filing system.. it helps users to <span>quickly </span><span>select and </span>find a desired pieces of data.
Answer:
The program to this question can be given as:
Program:
factorial=1 #declare a variable.
number=int(input("Enter a positive integer:")) #input a number.
while (number>0): #loop
factorial= factorial*number # holding value in factorial variable
number=number-1
print('=',factorial) #print value.
Output:
Enter a positive integer:6
= 720
Explanation:
The description of the above python program can be given as:
- In the above program firstly we define a variable that is "factorial". In this variable, we assign a value that is 1 and it is used to calculate the factorial value.
- We define a variable "number". The number variable is used to take input from the user.
- Then we define a loop in the loop we calculate the factorial and hold the value in the factorial value in the last we print the value.
Answer: money
Explanation: money is life and the air is fat is full of fart
