Question

If Mark Allen wants to train healthcare providers in the system to communicate better with one another about patient health, which of the following would be appropriate topics for the training?
Check all that apply.

- When members of a patient’s care team experience conflict, their communication should focus on facts rather than judgments, and statements should begin with “I” rather than “you.”
- When a doctor believes a nurse may not understand the instructions for a patient, the doctor should ask the nurse questions about the patient’s care.
- People in management roles, such as physicians and nursing supervisors, should plan to spend about 75% of their time sending information and hone their speaking and writing skills accordingly.
- When one physician asks another for a second opinion, the consulted physician can make sure he understands the patient’s condition by reflecting or restating the information given.

Answer 1

Answer:

✔ When members of a patient’s care team experience conflict, their communication should focus on facts rather than judgments, and statements should begin with “I” rather than “you.”

✔ When a doctor believes a nurse may not understand the instructions for a patient, the doctor should ask the nurse questions about the patient’s care.

✘ People in management roles, such as physicians and nursing supervisors, should plan to spend about 75% of their time sending information and hone their speaking and writing skills accordingly.

✔ When one physician asks another for a second opinion, the consulted physician can make sure he understands the patient’s condition by reflecting or restating the information given.

Answer 2

Answer 1, 2, 4

- When members of a patient’s care team experience conflict, their communication should focus on facts rather than judgments, and statements should begin with “I” rather than “you.”

- When a doctor believes a nurse may not understand the instructions for a patient, the doctor should ask the nurse questions about the patient’s care.

- When one physician asks another for a second opinion, the consulted physician can make sure he understands the patient’s condition by reflecting or restating the information given.