Answer: Customer Equity.
Explanation:
Craig's Craft Beer company is building their customer equity, as they seek to maintain current customers and increase customer base. Customer Equity is the total value a business company benefits from all their customers, during their period of active patronage.
18 ticket takers should Madge hire, if Madge is the manager at a sports arena that draws an average 3,500 patrons per event and each ticket taker can process 200 event-goers per event.
Explanation:
The given is,
Madge is the manager at sports arena
3,500 patrons per event
Ticket takers can process 200 event-goers per event
Step: 1
Let, x - No. of ticket takers
Formula to calculate ticket takers,

Substitute the values,

= 17.5
x ≅ 18 ticket takers
Madge should hire 18 ticket takers.
Result:
18 ticket takers should Madge hire, if Madge is the manager at a sports arena that draws an average 3,500 patrons per event and each ticket taker can process 200 event-goers per event.
Answer:
The labor productivity for Deluxe and Limited cars are as follows:
Units/Hour dollars
Deluxe Car 0.13 103.64
Limited Car 0.21 156.54
Explanation:
It is noteworthy that labor productivity in terms of units/hour does not put into consideration quality of product, selling prices and skill level of the manufacturing workers. It would extremely difficult for supervisors to find out the workers that are better in terms of unit/hour.
Find attached spreadsheet with detailed calculation and formulas used.
Answer:
A (We should focus the analysis on reviewing worker performance appraisal information as well as conducting a sit down meeting between the manager and direct report to discuss areas for improvement.)
Explanation:
Well in my point of view A option is best. In Training need assessment TNA we determine the need for training by evaluation the gap between expected and actual performance of employees. One to one meeting with managers also help them to identify the improvement areas.
Answer:
See below.
Explanation:
Total Variable over head variance = Spending variance + Efficiency variance
Total Spending variance = VOH - SVOR × AH
Total Efficiency variance = SVOR * ( AH - SH)
Assuming we only want total spending variance then option A is correct, however if we assume total overhead variance is required option E would be correct as we also need to account for the efficiency variance of overhead as per the difference between actual and standard hours worked.
Hope that helps.