Question

a computer technician performed a number of actions to correct a problem. some actions did not solve the problem, but eventually a solution was found. what should be documented?

Answer 1

The technician should document all that was done to try to solve the problem. A detailed record is a good practice to find solutions.

A detailed record documenting all steps by which a problem was solved is a good practice for technicians.

This documented record will help the computer technician to find the cause the next time.

Clear, accurate records support decision-making and solving problems in any job and profession.

Learn more about detailed records here:

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