Question

The percentages in the table represent the performance change from the previous month. Consider the impact of each metric on customer questions.
Metric Month 1 Month 2 Month 3
% Customer Questions +8% +10% +12%
% Shipped On Time -10% -7% -5%
% Shipped Incorrectly +2% +4% +4%
% Discounted +18% +18% +14%
Units Shipped (Thousands) 80 85 100

Question 2 of 4
How impactful were shipping errors on customer questions?

Answer 1

Based on the metrics given, we can say that shipping errors were not very impactful on customer questions.

Relationships between metrics

• Customer questions kept rising by 2% from the first month till the third month.
• Shipping errors (shipped incorrectly) rose by 2% from the first to the second month and then stayed constant.

What we then realize is that even though questions kept rising, shipping errors only rose once which means that shipping errors did not account for much of customer questions. If it did, the customer questions would have stayed constant as well.

In conclusion, shipping errors were not very impactful.

Find out more on performance metrics at brainly.com/question/4295533.