Question

Employee #1: Marketing product manager: She experiences cognitive dissonance every time her boss tells her she should not worry about the lower end of the market as "those people don’t have much buying power," when the company’s values statement says that the company values the welfare of everyone everywhere. She comes from a blue-collar family and resents the attitude of her boss towards low-income groups. She is frequently late to work, and her boss has given her a warning as a result.

Answer 1

Analyzing the case above, one of the managers can change the attitudes of the employees for the better, using the managerial functions of Mintzberg, as the monitor leader and entrepreneur.

According to Mintzerberg's managerial functions, the monitor leader is the one who is based on coordinating changes in the work environment that will generate greater productivity, cooperation and employee well-being.

The entrepreneurial leader has as central objectives to create and control environmental changes, seeking to solve problems, motivate and innovate in the microenvironment.

Therefore, these managerial functions would collaborate to reduce cognitive dissonance in the work environment, increase satisfaction and motivate employees' productivity and development of skills.

Find out more about managerial functions here:

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