Answer:
1. Almost all dissatisfied guests complain.
FALSE, ONLY ABOUT 5-10% OF DISSATISFIED CUSTOMERS ACTUALLY COMPLAIN. SOMETIMES THAT RATIO IS EVEN LOWER DEPENDING ON THE INDUSTRY.
2. About 13 to 16 guests out of every 100 are purposefully out to scam us and get something for free.
FALSE
3. If you solve a guest problem efficiently, quickly, and delightfully...that guest may be even more likely to use your product or service again than if he or she ever had a problem in the first place.
TRUE, ABOUT 95% OF THE GUESTS WHOSE PROBLEMS WERE SOLVED IMMEDIATELY AND DELIGHTFULLY GENERALLY RETURN OR HAVE A VERY POSITIVE OPINION ABOUT THE HOTEL.
4. Dr. Ricci gave two examples of excellence in guest service from which organizations?
C) Publix, JetBlue
5. It is only likely for a guest to receive outstanding service at luxury brands. That's why Ritz-Carlton, Mandarin Oriental, Four Seasons, and others are the best at what they do.
FALSE
Answer:
overall effect for the first year will be an increase of 94 millions in the cash flow.
Explanation:
The chip will provide:
27 million x $ (14 - 10) each = 104 millions of gross profit
But, decreases gross profit from older chip at rate of:
2 million x $ (11 - 6) each = 10 millions per year
The Chip will generate 104 gross profit but reduce other chip division profit by 10 million
<u>overall effect for the first year will be of 94 millions postive</u>
Answer:
The correct answer is A) Regular corporation or C corporation
Explanation:
Because Candance and Martha want to sell shares, they have to form a corporation, be it a C Corporation or an S Corporation, however, they also want to avoid double taxation, therefore, they have to form a C Corporation.
A C Corporation or Regular Corporation is taxed on the income it makes, and nothing else, the profit after deducting taxes is not taxed again. A S Corporation, on the other hand, is taxed both on income and profit.
Answer:
Correct option is D.
Explanation:
An accurate recommendation of the Act is that <u>there should be discussion and well understood ways that the partners will handle disagreements.</u>
