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levacccp [35]
3 years ago
5

In the context of evaluating service quality, _____ refers to the knowledge and courtesy of employees and their ability to conve

y trust.
a. heterogeneity
b. responsiveness
c. assurance
d. tangibility
Business
1 answer:
AlexFokin [52]3 years ago
8 0
<span>In the context of evaluating service quality, assurance refers to the knowledge and courtesy of employees and their ability to convey trust. Assurance is defined as having confidence in one's abilities and a promise, guarantee from others. In the context of evaluating service quality, having assurance means you can trust that the quality of the service being provided will be to the best of the organizations abilities. You never want to feel like you aren't sure if the quality of service you're going to be paying for may or may not be great. </span>
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Which is the penultimate step in the planning process?
Studentka2010 [4]
Hello, The first step of financial planning process is to define specific goals. Since this is the first step I figured it is the most important.
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8 0
3 years ago
Alfarsi Industries uses the net present value method to make investment decisions and requires a 15% annual return on all invest
My name is Ann [436]

Answer:

Net present value  $1,363.50

Explanation:

The computation of the net present value of B is shown below:

Year         Cash flows         PVIFA factor at 15%      Present value

0              -$15,600                  1                                -$15,600

1                   0                        0.8696                              0

2                  0                        0.7561                                0

3                25,800                0.6575                      $16,963.50

Net present value                                                   $1,363.50

3 0
3 years ago
Tommy’s Tile Service is planning on purchasing new tile cleaning equipment that will improve their ability to remove tough stain
sergejj [24]

Answer:

1. $132,800

2. $531,200

3. $1,071,200

Explanation:

The break-even point is the level of sales at which the business incur no profit no loss.Fixed and variable costs are covered at this level of sales. Use following formula of break-even to calculate the fixed cost.

Break-even point = Fixed cost / Contribution margin ratio

$487,200 = Fixed cost / 25%

Fixed Cost = $487,200 x 25% = $121,800

1.

Revised Fixed cost = $121,800 + $11,000 = $132,800

2.

New Break-even point = $132,800 / 25% = $531,200

3.

Desired profit = $135,000

Desired revenue = ( Desired profit + Fixed cost ) /Contribution margin ratio = ( $135,000 + 132,800 ) / 25% = 267,800 / 25% = $1,071,200

5 0
3 years ago
Grecian Tile Manufacturing of Athens, Georgia, borrows $1,500,000 at LIBOR plus a lending margin of 1.25 percent per annum on a
shtirl [24]

Answer: 92812.50

Explanation:

The following information can be derived from the question:

Loan principal = $1,500,000

LIBOR for 1st 6 months = 4.50%

LIBOR for last 6 months = 5.375%

Lending margin per annum = 1.25%

The interest will then be:

= 1,500,000 × [(4.50% + 1.25%)/2] + 1,500,000 × [(5.375% + 1.25%)/2]

= 1,500,000 × [(0.045 + 0.0125)/2] + 1,500,000 × [(0.05375 + 0.0125)/2]

= 92,812.50

Therefore, the interest is 92812.50.

8 0
2 years ago
Explain why you wouldn't want to use the customer first or last name field as the primary key for a table. What problem could th
zlopas [31]

Answer:

There could be a customer with the same name or surname. It could cause a mess in your database if the customer wants payback for something and there will be the customer with the same name. I think that the primary key should be consisted of unique Customer's ID number.

Read more on Brainly.com - brainly.com/question/2870954#readmore

Explanation:

Asked on brainley already

4 0
3 years ago
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