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levacccp [35]
3 years ago
5

In the context of evaluating service quality, _____ refers to the knowledge and courtesy of employees and their ability to conve

y trust.
a. heterogeneity
b. responsiveness
c. assurance
d. tangibility
Business
1 answer:
AlexFokin [52]3 years ago
8 0
<span>In the context of evaluating service quality, assurance refers to the knowledge and courtesy of employees and their ability to convey trust. Assurance is defined as having confidence in one's abilities and a promise, guarantee from others. In the context of evaluating service quality, having assurance means you can trust that the quality of the service being provided will be to the best of the organizations abilities. You never want to feel like you aren't sure if the quality of service you're going to be paying for may or may not be great. </span>
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<h3>What did the Sarbanes-Oxley Act of 2002 do?</h3>

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4 0
2 years ago
How can businesses addressing unemployment?
vfiekz [6]
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8 0
3 years ago
The Fitness Studio, Inc.’s 2018 income statement lists the following income and expenses: EBIT = $776,000, interest expense = $1
boyakko [2]

Answer:

$4.069 per share

Explanation:

Earning before tax:

= Earning before interest and tax - interest expense

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7 0
3 years ago
Lila tells her friend Joanne that she will give her $10,000 toward the purchase of a new car. Lila later changes her mind, and J
vivado [14]

Answer:

"A" option is correct

Explanation:

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It would be enforceable if Lila wanted to give 10,000 to Joanne in exchange of some commodity or product. With out exchange from other party its not enforceable.  

6 0
3 years ago
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Explanation:

8 0
3 years ago
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