1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
levacccp [35]
3 years ago
5

In the context of evaluating service quality, _____ refers to the knowledge and courtesy of employees and their ability to conve

y trust.
a. heterogeneity
b. responsiveness
c. assurance
d. tangibility
Business
1 answer:
AlexFokin [52]3 years ago
8 0
<span>In the context of evaluating service quality, assurance refers to the knowledge and courtesy of employees and their ability to convey trust. Assurance is defined as having confidence in one's abilities and a promise, guarantee from others. In the context of evaluating service quality, having assurance means you can trust that the quality of the service being provided will be to the best of the organizations abilities. You never want to feel like you aren't sure if the quality of service you're going to be paying for may or may not be great. </span>
You might be interested in
Hilliard Pharmaceuticals and Ahrens Vitamins, Inc., have high market commonality, both geographically and in the market segments
Mama L [17]

Answer: C. Ahrens will respond aggressively because of the high multimarket contact between Hilliard and Ahrens.

Explanation:

Ahrens will respond aggressively because of the high multimarket contact between Hilliard and Ahrens.

Ahrens Vitamins and Hilliard Pharmaceuticals have high Market commonality. They operate in the same geographical area and their target market is the same, meaning an increase in Profits for Hilliard Pharmaceuticals is a decrease in profits for Ahrens Vitamins, an attack from Hilliard will ave severe consequences for Ahrens Pharmaceuticals as they compete for the same target market.

Ahrens Vitamins will have to respond aggressively to attacks from Hilliard Pharmaceuticals in order to maintain their position in the market  

6 0
3 years ago
McDonald's major distribution partner, The Martin-Brower Company, needs at least $1 million to build a new warehouse in Medicine
aleksley [76]

Answer:

No it wont have enough money to build a warehouse in two years.

Explanation:

Firstly we are given that the warehouse is $1 million so the company needs to save this amount of money in two years time.

We know that the company has invested $500000 to date therefore we need to calculate if this $50000 per quarter investment will cover the the other portion for $500000 to meet the warehouse cost of $1 million so we will use the future value annuity formula to calculate this which is :

Fv = C[((1+i)^n -1)/i]

where Fv will be the future value after two years of the $50000 investment

C is the periodic payment of $50000

i is the interest rate per period which is 6% per quarter

n is the number of periods the payment is done here it is 4 x 2years= 8 periods / investments of $50000 that will be done.

thereafter we substitute on the above formula:

Fv = 50000[((1+6%)^8 - 1)/6%]

Fv = $494873.40

then we combine this amount to $500000 to see if it reaches $1 million

$494873.40+ $500000 = $994873.40 which is close to the warehouse cost of $1 million but it does not reach it so the company wont have enough money to purchase the warehouse.

5 0
2 years ago
During its 1st month of business, Noodlecake's cash increased by receiving $5,000 from issuing common stock to its owners, borro
Anestetic [448]

Answer:

Noodlecake

On its statement of cash flows, Cash Provided by Operating Activities equals $__1,000____ Cash from Investing Activities equals $__(3,000)______ Cash from Financing Activities equals $_7,000______  and the Change in Cash equals $_5,000______ Be sure to use parentheses around the amount if it is a cash outflow, e.g. $(1,000)

Explanation:

a) Data and Calculations:

Financing activities:

Common stock $5,000

Bank loan            2,000

Net cash           $7,000

Operating activities:

Cash from customer $3,000

Cash to employees   (2,000)

Net cash                    $1,000

Investing activities:

Equipment     ($3,000)

Net cash from cash flows = $5,000

The net cash from cash flows or the change in cash flows is the summation of the changes in the operating, investing, and financing activities of Noodlecake during the period under review.  It shows by how much the cash has increased or decreased when compared to the beginning balance, which can be zero as in this case.

3 0
3 years ago
During its most recent fiscal year, Dover, Inc. had total sales of $3,340,000. Contribution margin amounted to $1,570,000 and pr
MariettaO [177]

Answer:

d) $1,065,000

Explanation:

5 0
2 years ago
36. Comparing Cash Flow Streams [LO1] You've just joined the investment banking firm of Dewey, Cheatum, and Howe. They've offere
SpyIntel [72]

Answer:

the second option

Explanation:

Present value is the sum of discounted cash flows

Present value can be calculated using a financial calculator

first option

Cash flow in year 1 and 2 - $85,000

1 = 7

PV = $153,681.54

Second option

Cash flow in year 0 = $20,000

Cash flow in year 1 and 2- $74,000

I = 7

PV =  $153,793.34

the pv of the second payment is higher than the first so the seconf would be choosen

To find the PV using a financial calculator:

1. Input the cash flow values by pressing the CF button. After inputting the value, press enter and the arrow facing a downward direction.

2. after inputting all the cash flows, press the NPV button, input the value for I, press enter and the arrow facing a downward direction.  

3. Press compute  

153,681.54

7 0
2 years ago
Other questions:
  • What is the main purpose of the FDIC?
    7·2 answers
  • Following are financial statement numbers and ratios for CVS Health Corporation for the year ended December 31, 2016. 2016 Total
    8·1 answer
  • For a risk-free return rate of 5%, a market risk premium of 6%, what is the required rate of return for a security with a beta c
    14·1 answer
  • Arrange the types of investments in the correct order from the least risky to the most risky investment.
    8·2 answers
  • A single-channel queuing system has an average service time of 10 minutes and an average time between customer arrivals of 15 mi
    9·1 answer
  • Alexandra has determined that studying an hour for her economics quiz will improve her grade on the quiz from 75 to 100. She als
    7·1 answer
  • Which type of estate is created when the landlord and tenant enter into an agreement for an indefinite time with no specific ter
    10·1 answer
  • A call option on MassComputer Corp. is trading with a strike price of $100 and an expiration date on November 18th at 4 pm in th
    11·1 answer
  • Not yet answered Marked out of 1.00 Flag question The accounting records of Slattery Corporation, a small manufacturing company,
    14·1 answer
  • On December 31, 2020, Nash Inc. has a machine with a book value of $958,800. The original cost and related accumulated depreciat
    14·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!