1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
levacccp [35]
3 years ago
5

In the context of evaluating service quality, _____ refers to the knowledge and courtesy of employees and their ability to conve

y trust.
a. heterogeneity
b. responsiveness
c. assurance
d. tangibility
Business
1 answer:
AlexFokin [52]3 years ago
8 0
<span>In the context of evaluating service quality, assurance refers to the knowledge and courtesy of employees and their ability to convey trust. Assurance is defined as having confidence in one's abilities and a promise, guarantee from others. In the context of evaluating service quality, having assurance means you can trust that the quality of the service being provided will be to the best of the organizations abilities. You never want to feel like you aren't sure if the quality of service you're going to be paying for may or may not be great. </span>
You might be interested in
During its first month of operations in March, Volz Cleaning, Inc., completed six transactions with the dollar effects indicated
Alekssandra [29.7K]

Answer and Explanation:

The Preparation of classified balance sheet for Volz Cleaning, Inc., at the end of March is shown below:-

Assets

Current Assets:

Cash                                          $27,000

($45,000 - $8,000 - $2,000 - $7,000 + $3,000 - $4,000)

Investment (short term)             $4,000

($7,000 - $3,000)

Notes receivables                     $2,000

Total Current Assets                 $33,000

Long Term Non Current Assets:

Computer equipment                  $4,000

Delivery Truck                              $35,000

Total long term                            $39,000

Total assets                                   $72,000

Liabilities

Liabilities

Notes payable                           $27,000

Total liabilities                            $27,000

Stockholder equity

Common Stock                        $6,000

Additional Paid in Capital $39,000

Total Stockholder's equity  $45,000

Total Liabilities & Stockholder's

equity                                         $72,000

6 0
3 years ago
Three friends are trying to decide what to do on Saturday night. The options are to go to a party, go see a play, or hang out at
zhenek [66]

Answer:

go to party

Explanation:

Scale of preference can be described as a list of wants of individuals. They are usually arranged in order of importance or preference.

If the individuals vote  on hanging out versus going to the play :

Abdul would vote to see a play because it is his most preferred activity

Gina would vote to go hangout because it is her most preferred activity

Shaquille would vote to hangout. this is because going to the play is his second most preferred activity

so hangout would win with 2 votes to 1 in this round.

In the next round of voting, the two contenders would be hangout and going to the party.

Abdul would vote to go the party.  Going to the party is  his second most preferred activity and hangout is his least preferred activity

Gina would vote to go hangout because it is her most preferred activity

Shaquille would vote to go to the party. This is his most preferred activity.

Going to the party would win the second round of voting

6 0
3 years ago
Kodera Technology is considering introducing a new product, which will require buying new equipment for a monthly payment of $5,
valina [46]

Answer:

417 units

Explanation:

The formula to compute the break-even point in units is shown below:

= (Fixed expenses ) ÷ (Contribution margin per unit)  

where,  

Contribution margin per unit = Selling price per unit - Variable expense per unit  

So, the break-even point in units is

= ($5,000) ÷ ($20 - $8)

= $5,000 ÷ $12

= 417 units

So, the 417 units is to be sold for break-even

6 0
3 years ago
On January 1, Graves Corporation had 60,000 shares of no-par common stock issued and outstanding. The stock has a stated value o
Zina [86]

Answer:

Date        Account Titles and Explanation     Debit          Credit

June 15   Cash Dividends                              $103,500

               [(60000+9000)*$1.5]

                        Dividends payable                                     $103,500

                (Being dividend declared for 69000 shares at $1.5 each)

July 10     Dividends payable                        $103,500

                         Cash                                                          $103,500

                (Being dividend paid)

Dec 15      Cash Dividends                             $116,800

                [(60000+9000+4000)*1.6]

                          Dividends payable                                   $116,800

                (Being dividend declared for 73000 shares at $1.6 each)

6 0
2 years ago
Suppose that, in a competitive market without government regulations the equilibrium price of gasoline is $3.00 per gallon.
yKpoI14uk [10]

Answer:

price floor , binding

price ceiling binding

price floor , non binding

Explanation:

A price floor is when the government or an agency of the government sets the minimum price of a product. A price floor is binding if it is set above equilibrium price.

Price ceiling is when the government or an agency of the government sets the maximum price for a product. It is binding when it is set below equilibrium price

Because firms are unable to hire workers due to the minimum wage laws., it means it is binding price floor

Equilibrium price is $3 and the maximum price is $2.70 . Thus, it is a binding price ceiling

Equilibrium price is $3 and the minimum price is $2.70 . Thus, it is a binding floor

8 0
2 years ago
Other questions:
  • Hadley, a business researcher, believes that organizations will have to spend a lot of money on employee health care in the futu
    12·1 answer
  • What were the pollution effects of the industrial revolution?
    15·1 answer
  • Each year, Beca Motors surveys 8,100 former and prospective customers regarding satisfaction and brand awareness. For the curren
    5·1 answer
  • Bloom and Co. has no debt or preferred stock it uses only equity capital, and has two equally sized divisions. Division X's cost
    7·1 answer
  • Bottoms Up Diaper Service is considering the purchase of a new industrial washer. It can purchase the washer for $7,200 and sell
    15·1 answer
  • __________ is the amount a business earns after deducting what it spends for salaries and other expenses.
    7·1 answer
  • Which two statements are true about batch size, lead time, and utilization? (Choose two.)
    11·1 answer
  • Which of the following is NOT considered a convertible instrument and is indicative of a complex capital structure? a. convertib
    13·1 answer
  • Pilet Pte Ltd balance sheet reflected assets of 10,000, liabilities of 5,000 and share capital of 2,000 as of December 31,2009.
    15·1 answer
  • The __________ strategy is the choice to do nothing to protect a vulnerability and to accept the outcome of its exploitation.
    9·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!