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levacccp [35]
4 years ago
5

In the context of evaluating service quality, _____ refers to the knowledge and courtesy of employees and their ability to conve

y trust.
a. heterogeneity
b. responsiveness
c. assurance
d. tangibility
Business
1 answer:
AlexFokin [52]4 years ago
8 0
<span>In the context of evaluating service quality, assurance refers to the knowledge and courtesy of employees and their ability to convey trust. Assurance is defined as having confidence in one's abilities and a promise, guarantee from others. In the context of evaluating service quality, having assurance means you can trust that the quality of the service being provided will be to the best of the organizations abilities. You never want to feel like you aren't sure if the quality of service you're going to be paying for may or may not be great. </span>
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A and D are the correct answers . You are welcome .

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3 years ago
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Answer:

Break-even point= 1,200 units

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Explanation:

Giving the following information:

Cannon Co. has a unit selling price of $500, variable cost per unit $300, and fixed costs of $240,000.

To calculate the break-even point in units, we need to use the following formula:

Break-even point= fixed costs/ contribution margin

Break-even point= 240,000/ (500 - 300)

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To calculate the break-even point in dollars, we need to use the following formula:

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Break-even point (dollars)=  240,000/ (200/500)

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