Question

Customer satisfaction is lower for overnight/late- night flights. Customer mindset is a challenge due to the time of day; however, this is an opportunity to improve the customer experience on and around these flights. How can Delta transform overnight and late-night flights into a desirable experience?

Answer 1

Answer:

64 Improving the Airport Customer Experience Finally, these passengers may have to wait an excessive amount of time for airline-provided services such as wheelchairs.

Explanation: